If your Topps.com order arrived with a missing item or you received the wrong product, we're here to help.

My order is missing an item

Before contacting us, please check whether your order was shipped in multiple packages. Sometimes, due to product availability or production schedules, your order may arrive in separate shipments.

If your package was delivered and an item is still missing, please contact Topps Collector Support within 30 days of delivery.

When you contact us, please include:

• Your Topps.com order number
• The item(s) you received
• The item(s) that are missing

Our team will review your request and work with you to resolve the issue.

I received the wrong item

If you received an item that doesn't match what you ordered, please contact Topps Collector Support within 30 days of delivery.

To help us investigate, please include:

• Your Topps.com order number
• A description of the item you received
• A description of the item you expected to receive

Our team will review your request and provide next steps.

A tracking number is assigned once your shipment is processed at Topps. It may take time for the carrier to pick up and scan the package.

What should I do?

Please allow up to 3 business days from the time tracking was assigned for the carrier to pick up your shipment.

If it has been more than 3 business days with no movement, please contact Collector Support for further assistance.

We understand how frustrating it can be to see a delivery notification when you haven't received your package. Here are some steps you can take:

Double-Check Around the Delivery Location:

• Look around your doorstep, porch, mailbox, or any designated delivery areas for the package.

• Ask any household members if they might have received the package on your behalf.

• APO/FPO recipients should check their Military Base mailroom.

Allow Some Extra Time:

• Occasionally, tracking updates might be slightly delayed. If it's before the estimated delivery date, please wait as your package may still be on its way.
• If it's been more than 7 business days since the package was marked Delivered, please contact Topps Collector Support.
• In the case of UPS Mail Innovations, allow an additional 3 business days for final delivery.
• Note: International recipients should check with their local postal office or customs office.
• Contact Topps Collector Support within 30 days of the ship date (US) or within 60 days of ship date (International): If you've checked everywhere and the package remains missing. We can access more detailed tracking information and investigate the issue further. Provide us with your order number (from the confirmation email) for reference. Please note that if it has been more than 30 days (US) or 60 days (international) since the ship date, we will not be able to action your request.

We understand that a lost package can be worrisome. Here's what to do if you believe your Topps.com order is lost:Act Quickly: Contact Topps Collector Support within 3-5 business days of the expected delivery date or if your tracking information shows "Lost".

We understand that a canceled order can be disappointing. Here is some information as to why your Topps.com order might be cancelled:Item Availability: In some cases, an item you purchased might become unavailable between the time you order and when they prepare it for shipment. If this happens, Topps will likely cancel your order to avoid sending incomplete orders.

There are two ways to track your Topps.com shipment:

Via Email Notification: Once your order ships, Topps will send you a confirmation email containing a tracking number. This tracking number allows you to monitor the progress of your shipment on the carrier's website.Through Your Topps.com Account (if applicable): If you have a Topps.com account, you track your order directly through your account. Look for section "My Orders" within your "My Account" page.Note: If you placed your order as a guest (without logging in), you won't have access to account-based tracking. You'll need to rely on the email notification with the tracking number.

Checking your order status is quick and easy! Here's how to do it:

1. Log in to your Topps.com account.
2. Once logged in, navigate to the Account section.
3. Within the Account section, find My Account.
4. From My Account, locate and click on My Orders. This will be found on the left-hand side of the page.

Here, you'll see a list of your recent orders with their current status. You may also be able to access detailed information about each order, including:

• Order number
• Items ordered
• Estimated shipping date
• Tracking information (if available)

• Orders will ship within the estimated ship window associated with the product you ordered.
• Estimated ship windows are different from shipping speeds selected at check-out.
• Shipping speed, or shipping clock begins when an order ships and not when the order is placed.
• If the order you placed is within the promised ship window, please check your e-mail for communication on when the order is expected to ship.
• You will receive an e-mail notification when your order is ready to ship.
• We expect all orders to ship on time, but in the rare event of a delay, you will receive an e-mail with additional information and may be eligible for a cancellation.
• If you placed your order as a guest (without logging in), you won't see it reflected in your account.
• Check your email for a confirmation message from Topps. This email should contain your order details and possibly a tracking number. You can use the tracking number (if provided) to monitor your shipment on the carrier's website.

Additional Tips:

If you can't find your confirmation email or don't have a tracking number, contact Topps collector support for assistance. They can help you track your order using your email address or order number (found in the confirmation email).

• If your carrier tracking shows no movement for your shipment in over 7 business days, please contact our collector support team as soon as possible. We'll investigate the delay and provide you with a resolution.
• If your carrier tracking shows movement within 7 business days, please allow more time for your shipment to be delivered.
• Please note: Standard shipping deliveries to APO/FPO/DPO, or international addresses may take up to 21 business days. If your shipment is being delivered to one of these addresses and has been in transit for less than 21 days, please allow additional time for delivery.
• For more information on potential shipping delays, please refer to Carrier Delays from our FAQ's.
• We apologize for any inconvenience this may cause and will do our best to resolve the issue promptly.

Your order will typically ship within three business days of being placed.

• Standard Orders: Once your order is packed and shipped, you can expect it to arrive at your destination within 3-5 business days.
• Print On Demand Orders: Please allow 10-15 business days for delivery after the product timer has expired.
• If you order multiple Print On Demand products, they'll be shipped together, and the delivery time will be calculated based on the latest timer expiry.
• If you order a Print On Demand product with a regular stock item, your order might be split since they're fulfilled from different locations.
• Print On Demand Projects include:
• Topps Now
• Living Set
• Match Attax On Demand

We apologize that your recent Topps.com order was marked "Undeliverable" and is being returned to sender. To get back on track, contact Topps Collector Support immediately. They will be able to investigate the specific reason for the undeliverable status and help you find a resolution.

All parallel cards are sent out at the time of the initial fulfillment. If you receive a damaged parallel card, you can send it back for a replacement. However, we do not hold back specific parallels to randomly insert into packages that are lost or delivered not received (DNR).

Knowing your order status on Topps.com helps you track your collectibles' journey! Here's a breakdown of what each status means:

Processing: Your order has been received and is currently being prepared for shipment. This might involve picking and packing your items.

Shipped: Great news! Your order is on its way! It has been processed and is now with the shipping carrier for delivery.

Complete: Your order has been delivered! You can now enjoy your new Topps treasures.